The Department of Information and Communications Technology (DICT), specifically the Cybercrime Investigation and Coordinating Center (CICC), recently launched the Consumer Application Monitoring System (CAMS) to be able to keep an eye on various applications.
Among these include e-commerce, delivery, online payment platforms, financial technology (fintech), e-wallets, and other government services.
DICT and CAMS Platform
The CAMS platform was made in collaboration with Mozark, a Singapore-based AI company. The platform is said to be able to identify the performance issues of the applications.
According to CICC Executive Director Undersecretary Alexander Ramos, through the platform, consumers can identify which applications are performing well. Private companies and government agencies, on the other hand, can also identify the performance of their apps and be able to improve their apps in real-time.
Some features of its include:
- AI-powered vision to see errors and automate event detection
- Follow the steps to accessing apps by tapping the correct sequence of buttons without human intervention through utilizing robots for multi-stage user journey automation
- Autonomous kits allow it to gather location-based data and these could highlight areas that may require more assistance
“People should understand we are not here to put down or to put up anyone. And, you know, we are here for the public to understand that there are options. Definitely, all the popular apps will be monitored here as part of the consumer protection of CICC. We are going to monitor the performance up until the public gets their money’s worth.”
Undersecretary Alexander Ramos, CICC Executive Director
He clarified that CAMS is a tool and the goal at the end of the day is to educate the public.
The monitoring system will be introduced to 100 cities nationwide, including one at the National Cybercrime Hub in Bonifacio Global City.